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Privacy Policy

HR Hero Group Pty Ltd (ABN 39 680 367 195)

Last Updated: 21st June 2025

1. Purpose and Scope

This Privacy Policy applies to the collection, use, and handling of personal information by HR Hero Group Pty Ltd in connection with our compliance software services.

2. Collection of Personal Information

We may collect personal information such as names, email addresses, business information, user logins, activity logs, and IP addresses when you use our software or interact with our services.

3. How We Collect Data

We collect data directly from users during registration, form submission, or customer support queries, and indirectly via cookies, logs, and software usage analytics.

4. Use of Personal Information

Personal information is used to:

  • Provide and support software features
  • Communicate with users
  • Process payments and manage subscriptions
  • Monitor compliance with our Terms of Service
  • Improve our platform and services

5. Data Sharing and Disclosure

We may share personal information with:

  • Cloud service providers and hosting partners
  • Payment processors
  • Regulatory or legal authorities if required by law

We do not sell personal information to third parties.

6. Overseas Disclosure

Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your data is handled in compliance with the Australian Privacy Principles (APPs).

7. Data Security

We implement appropriate technical and organisational measures to secure personal information, including encryption, access controls, and regular audits. No system is completely secure; users are advised to also take precautions.

8. Access and Correction

You have the right to access and request correction of your personal data held by us. Contact us via the details below to make such requests.

9. Retention of Data

We retain your personal data while you have an active subscription and for a reasonable period thereafter for legal or business purposes. You may request deletion in writing.

10. Cookies and Analytics

Our platform may use cookies and third-party analytics tools to understand usage patterns, maintain sessions, and enhance the user experience.

11. Your Rights and Complaints

You may contact us if you believe your privacy has been breached. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

12. Contact Information

For any privacy-related queries:

Email: beta@hrhero.com